Closing Time: 45 minutes before departure of flight
Boarding gates close 25 minutes before flight departure.
Travel Documents needed:
Print-out of travel itinerary and a valid photo ID proof
Credit/Debit card, or its photocopy thereof, used for ticket booking
Valid Photo ID proofs:
Photo Identity Card issued by government or reputed private sector organizations,
School identification cards or any other photo ID proof for children,
Valid birth certificates of Infant(s)
IndiGo International Flights
Opening Time: 4 hours before departure of flight.
Closing Time: 75 minutes before departure of flight
Boarding gates close 45 minutes before flight departure.
Valid Photo ID proof is only Passport for all flights originating or terminating outside India (for all passengers including infants and children). Valid Visa docs shall also be shown, if needed.
However, for citizens of India, if the travel is to/from Nepal, then valid photo ID proofs, besides passport, can also be a Voted ID card, Birth Certificate or School ID for children or Birth Certificate of Infants.
Airline might also ask passengers to show the Debit or Credit card used to make the payment. Hence, either these or their photocopies shall be carried at the airport.
For foreign nationals travelling to Imphal, there is a need to carry a Protected Area Permit which is issued by Home Department of Manipur after approval of Ministry of Home, Government of India. If this is not carried, IndiGo can deny boarding and forfeit the entire amount.
Indigo is market leader in terms of passenger traffic carried in India. Based on the LCC business model, it seeks to provide cheapest air tickets to its passengers. In doing it, it takes all necessary measures that ensure operational and fuel efficiency, low acquisition and maintenance costs of airplanes and customer-focused service delivery. Here are some of the main tenets of its business model which seeks to provide cheap domestic and international tickets:
No-frills services, devoid of any entertainment provision or free meals
Only Economy class of service
Only short-haul flights (of maximum 4 hour duration)
Technology intervention which ensures safety of passengers, crew and airplanes and helps in cost reduction
Bulk purchase of single type of aircraft to reduce acquisition and maintenance costs
Optimal seating to enable seating for maximum number of passengers without causing them discomfort
Lowest turnaround times to ensure that airplanes remain airborne for maximum possible time.
This operational model has made it a success story in Indian civil aviation space, which has hitherto been marred with declines of airline companies.
Where to Book Indigo Air Ticket?
IndiGo tickets can be booked at your nearest contact office of Indigo where you would be required to make a visit. However, you can also use telephonic means to book the tickets. If you want to use the online medium, tickets can be booked on its:
Website (book.goindigo.in). It is a responsive website and provides good customer interface on mobile as well.
IndiGo charges fees for cancellation of tickets. The rates w.e.f. 1 April, 2015 (per pax per segment) are:
30 days or more before scheduled flight: 1250
2-30 days: Rs 1500
48 hrs- 7 days: Rs 2000
2-48 hrs: Rs 2250
0-2 hrs: No Show charges
7 days or more: Rs 2000
4 hours to 7 days: Rs 2500
0-4 hrs: No Show charges
Practical Tips for getting Cheap Tickets on IndiGo Flights
It is good to have flexible travel plan for choosing those days and times when airfares are lowest. You can expect these to be low during the lean season of the year and even at the off-peak hours during the day.
Avail of discounts and offers to make travel cheaper.
Set up fare alert notifications for alerting you whenever fare reaches a particular threshold. This service is available on OTAs.
Try using mobile application for booking tickets. There might be exclusive discounts on offer on mobile apps for this purpose.
Check out promotional discounts. Participate in social media contests where airfares could be offered cheaper to winners.
Try out meta-searches to know Indigo fares on offer on different platforms for your travel.
Please share your views and more information on Indigo Tickets with us.
Indigo Airlines or any ticketing agency which books airline tickets issues a Passenger Name Record (PNR) number which acts as a single point of reference to know the details of flight. This number shall be quoted in all communications with the airline company or the agency. Here is what a PNR number would show:
1. Names of passengers who have to travel and classifying them as Adults, Children or Infants.
2. Email Id and Phone number used for ticket booking
3. Whether agency has been used to book tickets
4. Total value of tickets
5. Whether it is one-way, round or multi-city trip
6. Airlines operating different legs of journey
7. Fare and cabin class of service booked
8. Dates and Times of flights
9. Departure, Layover and Arrival airports
10. Total value of the ticket inclusive of all taxes, add-on services and other details
Based on your PNR number, you can:
1. Change or Modify itinerary
2. Add services, such as baggage and meals
3. Web or mobile check in
4. Seek refunds in case of ticket cancellations
5. Select or change seats
Indigo PNR Status can be used to change booking details or itinerary at https://book.goindigo.in/ by providing Email ID and Booking Reference ID under ‘View/Change Booking’ Tab in main navigation.
Similarly, it can also be used for checking in through website of Indigo by providing Email ID and Booking Reference ID under ‘Check-In’ tab.
Difference between PNR and E-ticket Number
E-ticket number is not same as the PNR number. While a PNR could be issued by an airline as well as by a travel agency, an e-ticket number is issued only by an airline. When you book an airline ticket with an agency but contact the airline for some query, you will be asked to provide the e-ticket number and not the PNR number. This is so because the latter provides record of passengers in database of agency which has booked the ticket whereas the e-ticket number shows the ticket which has been issued by airline.
Indigo Flight Schedule
Do you want to know which all cities are connected by indigo flights? Find below the routes which are flown by indigo. Click on the route you are looking for and you will find the indigo flight schedule (time table) for that route. This facility is to help you plan your travel conveniently and book flights while knowing the days and times of flight.
Check-in is the process by the end of which the air travellers are able to get the boarding passes for their flights. IndiGo Airlines, India’s premier airline by market share, provides check-in facility through its airport counters as well as using its website or mobile application. All information relating to Indigo Web Check in is mentioned here for use by passengers. Real screenshots from Indigo website guide passengers on how to perform this online check in.
Step-by-step guide to Indigo Web check in process
If you are booking Indigo tickets from its website, you will be automatically checked in. Here is the process:
Visit book.goindigo.in and select the flight tickets you want, say for Chennai to Bangalore.
2. Provide passenger details, such as Title, Name, Street Address, Town/City, Country, State, Zip, Phone no, Alternate Phone No, Emergency Contact No, Emergency Relationship and Email Address.
3. Choose any additional service that you want. IndiGo provides options of IndiMeals, IndiBags, Lounge, IndiCakes, Fast Forward, Travel Insurance, Travel Extras, Good Karma and Seat Plus.
IndiBags services can be chosen for buying pre-paid excess baggage slabs of 5, 10, 15 and 30 kgs.
Fast Forward can be used for priority check in purposes.
Next step is to select the seats of your choice. A graphic of an airplane seating plan will appear on screen. It will showcase which seats are premium, window or aisle seats, occupied, near the exit gate and others. You can choose the ‘right tick’ button to select seat which is unoccupied.
After completion of this process, the will be notified to review the booking. This step also allows you to make changes to seat selection or add services once again before you finally confirm the check in.
Thereafter, you will be taken to the payments page and will be asked to pay using different modes of payment.
If you have already booked the flight tickets and want to web check in, then,
You will have to click the ‘Check In’ Tab in main navigation of home page of book.goindigo.in.
either Booking Reference (PNR No) + Email ID,
or, Booking Reference (PNR No) + First Name, Last Name, Origin and Destination.
Thereafter, there are simple steps which enable you to check in using the website of the airline.
Opening and Closing time of Indigo Online Check in process
Web check in opens 48 hours before and remains open till 2 hours prior to scheduled departure of flight.
In case, you have done the online check in but want to cancel the tickets, then this can be done online prior to 2 hours of scheduled time of flights. Else, you will have to call IndiGo call centre for the same.
In what cases Web Check in facility is not available?
Wheelchair bound passengers
Passengers with medical issues, such as pregnant women
More than 9 passengers travelling on same PNR
Passengers with only Cabin baggage
If you are not carrying any check in baggage and have checked-in online, then you can head off straight to security area skipping the airline airport check in with your printed boarding pass, valid ID proof and other required docs.
Passengers with Check in baggage
Domestic web check in facility is available for all Indigo domestic flights. But, if passengers want to carry check in baggage, they will have to arrive at drop-off counters which are currently present in select cities only. In other cities, the web checked in passengers with check-in baggage will have to be in regular queue. The cities in which the facility of drop-off counters is available are Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Kochi, Ahmadabad, and Pune.
For tagging your bags, the bag tags would be issued at this designated drop-off counter.
Please note that travelers having checked in using online medium are required to have printed boarding passes. If they are not in possession of printed boarding pass, they will have to use the regular check in counter queue of the airport to get the same.
Video on Indigo Web Check In Process After Booking Tickets
Feel free to ask your queries on Indigo web check in.