Compensation for lost baggage on Indigo Flights

Airlines allow carriage of baggage in cabin and in check-in luggage. Generally, the allowance of cabin is less and is determined on the basis of availability of space for keeping it without causing inconvenience to fellow passengers. Generally, it is kept in the overhead cabins or stowed under the seats inside the cabin. However, a higher allowance is provided for carrying baggage in check-in hold. There could be instances when the baggage gets lost. So, what are the rights of passengers whose luggage is lost by the airline?

indigo airlines baggage tags

Liability for Domestic Flights

As per the rules of Indigo Airlines, and in accordance with the provisions of the Carriage by Air Act, 1972, the liability of the carrier is limited in case of loss of check-in baggage. There is no liability for loss of cabin baggage and the liability is only for check-in baggage. The liability for loss of check-in baggage is limited to Rs 350 per kg subject to a maximum of Rs 20000.

Another rider is that this liability arises on condition that the loss was due to negligence or as a result of action or inaction of the airline. If, however, the passenger is found to be negligent, then the liability reduces or does not arise at all.

Liability for International Flights

The liability in case of international flights is to be governed by either Montreal Convention of 1999 or Warsaw Convention of 1929. This liability comes to USD 9.07 per pound or USD 20 per kg for loss of check-in baggage and Rs 350 per kg for damage of checked baggage.

This rule is applicable even for domestic legs of international flights.

Items not permitted to carry on Indigo Airlines?

Indigo is the premier airlines of India, carrying the largest number of passengers. It it said to have more than 35 percent market share, the largest of all. The carrier provides free Indigo baggage allowance for check in and cabin luggage for its passengers on domestic and international sectors. However, it prohibits the carriage of certain items on its flights. These items are basically of nature that are likely to cause harm to the fellow passenger, the airplane or luggage of other passengers.

indigo baggage allowance information


Some items of hazardous or dangerous nature are not allowed in the cabin while some others are not allowed in the check in baggage. Also, some items are not allowed on-board totally. These are mentioned below:

  • Allowed in cabin but not in check-in

Items of precious nature such as jewelry, precious stones, etc are allowed only in cabin baggage. Similarly, important documents shall also be carried in person in the cabin. The airlines does not suggest such important things, which are also not dangerous for others, to be carried in the cabin luggage. Indigo allows only those food items inside cabin which are non-oily and non-smelly in nature.

  • Allowed in check-in but not in cabin

Most of the items which could cause inconvenience or cause harm to passengers or airplane are not allowed in cabin luggage. These items could be as simple as sports and musical instruments, LED TVs, liquor, liquids of more than 100ml volume, kitchenware, knives, etc have to be taken in check-in.

  • Not allowed either in check-in or in cabin luggage

Some of the items such as inflammable gas, pressured containers, corrosion-causing substances, etc which are potential dangers to passengers and airplane are not allowed in board.

IndiGo airlines strictly follows the guidelines issued by IATA and follows its best practices in this respect. It is always better to seek prior information about which all items can be checked in and which all can be carried in cabin only. Feel free to ask your queries to us.

Web check in rules for carrying liquor in Indigo flights?

Liquor is one commodity about whose carriage in flight, the passengers are not sure. They ask many questions? Whether it will be allowed or not? Will it be allowed in cabin luggage or in check-in baggage? Will i be able to carry it if I am doing Indigo web check in ? How much quantity can i take along with me in domestic or international flights of Indigo? How shall i pack it so that there is no issue in the flight?

web check in liquor allownaceWe will provide answers to all these questions here. And, if you have any queries, you can surely ask us here on this platform. Let us first be clear that each adult passenger is allowed to carry up to 5 liters of liquor (be in wine, beer, whisky or other) in the check in baggage. Airline will not charge you any extra sum for its carriage if it is within the permitted check in baggage allowance by weight. Thus, domestic flights are allowed 15 kg free check in allowance per person and it can be carried in the flight.

Liquor can not be carried in the cabin baggage. This is strictly prohibited. Even if you have bought it from the duty-free shop at the airport, you would not be allowed to carry it inside the cabin. Thus, international travelers are advised not to carry it in cabin luggage.

Another important point to note is that this shall be carried in sealed condition in check-in baggage. If the bottle is open, then it will not be allowed to be carried.

People who do Indigo web check in shall first check whether they will be allowed to carry their check-in bags. In other words, they shall first check whether the departure airport has the facility of drop-off counters at the airport for check in baggage or not. If there is no such facility, then web check in is of no meaning. Therefore, customers with liquor in check in baggage shall first ensure that there is a luggage drop-off counter at the airport.