Indigo Web Check In


Check-in is the process by the end of which the air travellers are able to get the boarding passes for their flights. IndiGo Airlines, India’s premier airline by market share, provides check-in facility through its airport counters as well as using its website or mobile application. All information relating to Indigo Web Check in is mentioned here for use by passengers. Real screenshots from Indigo website guide passengers on how to perform this online check in.

Step-by-step guide to Indigo Web check in process

Video on Indigo Web Check In Process After Booking Tickets

If you are booking Indigo tickets from its website, you will be automatically checked in. Here is the process:

  1. Visit book.goindigo.in and select the flight tickets you want, say for Chennai to Bangalore.

IndiGo airlines online check in

2. Provide passenger details, such as Title, Name, Street Address, Town/City, Country, State, Zip, Phone no, Alternate Phone No, Emergency Contact No, Emergency Relationship and Email Address.

3. Choose any additional service that you want. IndiGo provides options of IndiMeals, IndiBags, Lounge, IndiCakes, Fast Forward, Travel Insurance, Travel Extras, Good Karma and Seat Plus.

Indigo Excess Baggage, Meals, Priority Check-in

IndiBags services can be chosen for buying pre-paid excess baggage slabs of 5, 10, 15 and 30 kgs.

Fast Forward can be used for priority check in purposes.

  1. Next step is to select the seats of your choice. A graphic of an airplane seating plan will appear on screen. It will showcase which seats are premium, window or aisle seats, occupied, near the exit gate and others. You can choose the ‘right tick’ button to select seat which is unoccupied.

Seat Selection Indigo Flights

  1. After completion of this process, the will be notified to review the booking. This step also allows you to make changes to seat selection or add services once again before you finally confirm the check in.
  2. Thereafter, you will be taken to the payments page and will be asked to pay using different modes of payment.

If you have already booked the flight tickets and want to web check in, then,

  1. You will have to click the ‘Check In’ Tab in main navigation of home page of book.goindigo.in.
  1. Provide

either    Booking Reference (PNR No) + Email ID,

or,         Booking Reference (PNR No) + First Name, Last Name, Origin and Destination.

IndiGo Web Check In

Thereafter, there are simple steps which enable you to check in using the website of the airline.

Opening and Closing time of Indigo Online Check in process

Web check in opens 48 hours before and remains open till 2 hours prior to scheduled departure of flight.

In case, you have done the online check in but want to cancel the tickets, then this can be done online prior to 2 hours of scheduled time of flights. Else, you will have to call IndiGo call centre for the same.

In what cases Web Check in facility is not available?

  • International flights
  • Connecting flights
  • Infants on-board
  • Wheelchair bound passengers
  • Passengers with medical issues, such as pregnant women
  • Unaccompanied minors
  • More than 9 passengers travelling on same PNR

Passengers with only Cabin baggage

If you are not carrying any check in baggage and have checked-in online, then you can head off straight to security area skipping the airline airport check in with your printed boarding pass, valid ID proof and other required docs.

Passengers with Check in baggage

Domestic web check in facility is available for all Indigo domestic flights. But, if passengers want to carry check in baggage, they will have to arrive at drop-off counters which are currently present in select cities only. In other cities, the web checked in passengers with check-in baggage will have to be in regular queue. The cities in which the facility of drop-off counters is available are Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Kochi, Ahmadabad, and Pune.

For tagging your bags, the bag tags would be issued at this designated drop-off counter.

Please note that travelers having checked in using online medium are required to have printed boarding passes. If they are not in possession of printed boarding pass, they will have to use the regular check in counter queue of the airport to get the same.

Feel free to ask your queries on Indigo web check in.

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110 thoughts on “Indigo Web Check In

  1. I’m travelling with my mom who does not have any of the proof you mentioned in the site but she has a dependable proof issued by govt (of my brother who is officer in the indian army).Can I use it as valid photo proof as it has her photo displayed on it ?If not plz suggest alternative rather than to cancel the ticket.

    • This is a very typical question. As per our discussion with the airline, it might not be possible. You will have a lot of convincing to do at the airport with the airline staff.

  2. what ID proofs are acceptable for infants. whether birth certificate of the infant is accepted?

    • Yes, birth certificate is accepted as a valid ID for infants. In fact, it is acceptable for children below 3 years of age. After 3 years, it is the school ID cards which are valid.

  3. Hi , this side mahesh and my wife and child travelling from cochin to chennai . My wife carrying pan card and E adhar but my child have no id proofs . is that possible to check in indigo flight?

    • You need to have a birth certificate of child less than 3 years age or school ID if age is more than 3 years. If there is no ID proof, it will not be possible to travel on Indigo or, for that matter, any other airline.

  4. hello, my brother is 18 yrs old and he has a temporary id card issued by his college and he dosen’t posses any other id card issued by govt of india. Will that do?

  5. how are online payments of group bookings done..??
    i have recently done the group booking online and indigo has accepted it.. but its still not showing the online payment option?

  6. Hi this side Moti Lal, I have booked flight ticket for myself along with my wife and my 13 months old son. Me and my wife have valid ID proof but my son does not have the same. His birth certificate Number along with his date of birth, my name and my wife name available online on the Municipal Corporation of Mumbai web site. as birth certificate issued by the same . the screen shoot/ print out of the same will allow my son to travel on Indigo.

    • You can use either of these three proofs: hospital ID proof of child with photo, vaccination chart or hospital discharge summary of mother. You can take the colour print out of the municipality website page as well but it is better to take one of the above three.

  7. Hi,

    My I’d card has my initial as my middle name. But, while booking the ticket, I gave my expanded middle name. Is that OK?

  8. I have selected the seat and meals for my family on 6e541 flight from lucknow to chennai.I am not able to print the boarding passes received by e mail properly. The page break is not proper. Can I get fresh boarding passes at airport while checking in?
    Thanks

  9. Hi, I have done web check-in for my indigo flight (from CCU to BLR, class-economy, regular fare sector), will I be allowed to carry only hand baggage(7 kgs), or I can also carry free baggage allowance (upto 15kg for domestic flight)…. As I heard from my friend that web check-in is done only if you have hand baggage. Please clarify.
    Also, if I don’t carry the print out of boarding pass after doing web check-in, will Indigo provide the boarding pass at the Airport.

    • When you have check in baggage, first thing to know is whether the airline has drop off counters at the departure airport or not. If these are not there, then you will have to still be in queue for checking in baggage and get the bag tags.

  10. Hey I have one Query, can I also get the proper boarding pass from the Indigo counter apart from still having a Web Check in ? Cuz I need a proper seat but still want the regular boarding pass for my official purpose.

    Please help soon. Thank you!

  11. if I don’t carry the print out of boarding pass after doing web check-in, will Indigo provide the boarding pass at the Airport.

    If yes,then where should I go for boarding pass and i have hand bag so where should i get hand bag tags.

    • You will be required to take the print out at the airport. This can be done at their check-in desk or at the kiosk machine (if it present at the airport)

  12. Hi, I m Sachin
    My query is.. I have booked a ticket from Mumbai to Guwahati by concession in Armed force. Now I m in Mumbai and I left my Force Identity card in Assam. So can you suggest me any other alternate option to produce as ID proof.

  13. Hello. I am travelling from Delhi to Kozhikode with change over at Mumbai. I booked from Indigo website and could get a seat in the Delhi-Mumbai sector. However there is no option for selecting seats in the Mumbai-Kozhikode segment. Can I do web check in for the same?

  14. I am traveling with an infant and a child alone… do I get some leeway on check in baggage weight.. can I carry essential medicines in hand baggage

  15. Hi. I am an indian living in the US (NRI). My Passport has gone for visa stamping. I have a US driving license and employee ID of my company in US (the company offices are also in India). Can any one of them be used as ID for entering the indian airport or for check in for domestic travel?

    • Please contact the airline for this matter. As far as we are concerned, this shall not be a problem since you hold the company ID (but it has to be a reputeed one). Contact the airline.

    • You might have got the Lite fare which does not have check in baggage. You can pay a small fee to change the fare type from Lite to standard and carry the 15 kg check in baggage as free allowance.

  16. Hi,

    For my wife, Child (5 Years) & I have given passports for VISA stamping. My wife & child want to travel from Hyderabad to Delhi.

    However, My wife & child didn’t have any other ID proof. Can passport colored / BW copy (along with biographic page) be used at air port & check In. If not, kindly let us know the alternatives.

    • Since you have a genuine issue, we believe airline shall be satisfied. But, it would be good if you could connect with the airline directly for this issue.

  17. Hi,
    Indigo Airlines recently launched LITE fare, I wasn’t aware of this and happen to book a LITE fare ticket. After the confirmation, I come to know that for LITE fare ticket, only hand baggage of 7kg is permitted and NO CHECKIN BAGGAGE. Still, what if I carry CHECKIN BAGGAGE on the day of travel, what will happen? Will I be charge extra amount?If so, how much? Can you please clarify me on this for its not possible to travel without CHECKIN BAGGAGE?

    • No worries if you carry the checkin baggage on a Lite ticket. Just pay a fee of about Rs 400 to get the fare class changed to normal one at the airport.

    • If you carry check in baggage, you will have to get the fare class changed from Lite to standard one by paying Rs 400. It is okay to carry this luggage thereafter.

  18. I would like to travel to Kolkata from Goa on 1st May 2017 when I will be 26 weeks and 5 days pregnant.Do I need A fit to fly certificate?will i be allowed to travel coz I do not want any harassment.plz rply

    • If there are no prior complications and yours is a single delivery, then you do not need a fit-to-fly certificate. There is no question of harassment. For your own satisfaction, you can carry this certificate.

  19. Can i carry noodles packet in my check-in luggage? If so than is there any limit on that? Inside the packet there are small packets containing spices and oil.

  20. Only originals are considered valid ID proofs. SBI passbook with photo and duly stamped can be a valid ID proof but not the photocopy of PAN Card.

  21. I have a confirmed ticket and travelling with cabin luggage only, after doing web check-in and getting the boarding card printed, how much time before flight departure I have to report at airport ??
    regards.
    Ashok

  22. I need to carry 2 liters of domestic water for a test purpose. Can I carry with my cabin baggage or checked in baggage.
    water might be non drinking type. please advice.

    • Allowed in check in baggage but will have to explain during check in. It has to be well packed to ensure that there is no spillage. However, airline officials will have a final say after seeing the sample of water.

  23. In what cases Web Check in facility is not available?

    International flights
    Connecting flights
    Infants on-board
    Wheelchair bound passengers
    Passengers with medical issues, such as pregnant women
    Unaccompanied minors
    More than 9 passengers travelling on same PNR

    In the above list please add

    Tickets booked through Defense quota, since verification of Identity card will be required.

  24. I traveled from Goa to ahmedabad today at 1:55 in indigo airlines .
    I wanted to ask that,
    Can I get the list of passengers name or initials because I want to meet a girl who was sitting on the same aisle side seat at my back.
    We managed to talk but failed to share our names.
    So,if I could get any help in knowing the name.

  25. Hi, does hand baggage of 7kg limit gets checked in airport for weight or size limit for LITE fare ticket webcheck in. What happens if they find out the weight of the hand baggage is more than 7 kg?. and what are the charges for check in baggage on LITE fare ticket? does Delhi airport T1D has indigo drop-off counter for web check in .
    can i pay for the check in baggage online during web check in?
    Thanks

    • If weight is more than 7 kg, you will be asked to keep some items out of it. If you intend to take check in baggage after buying Lite tickets, you just need to pay Rs 400 at airport to change the fare type of ticket to standard one. Then you will be allowed to take 15 kg check in baggage free of cost. It can be paid for during the web checkin.

  26. Is briyani allowed to be carried in cabin baggage? If not in check in baggage?. Also I have Charminar glass bangles wid me. And I ve packed it in a small carton box tat fits my cabin baggage. Is tat all fine?

  27. What all can we take in a handbag from Delhi to Srinagar through IndiGo flight?
    Are handbags not allowed?

    Thanks